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Ace Seal, LLC Return & Refund Policy

At Ace Seal, LLC, customer satisfaction and product quality are our top priorities. We stand behind every product we manufacture and ship. If your order arrives defective or damaged, we’ll make it right in accordance with the policy below.

30-Day Return Window
Customers may request a return or replacement within 30 days of receiving their order.
All claims for shortages, damages, or defects must also be reported within this 30-day period.

Eligibility for Returns
We accept returns under the following conditions:

  • The product has a defect in workmanship or material.
  • The product is not a custom-fabricated item made to your specifications.
  • You have received prior approval and a Return Authorization (RA) from Ace Seal, LLC before sending any items back.

Please note:

  • Custom or fabricated-to-specification products cannot be returned unless found defective.
  • No discounts are allowed on tooling.

How to Request a Return
Contact our customer service team at (408) 513-1070 within 30 days of delivery.
Provide your order number, a description of the issue, and clear photos (if applicable).
Once approved, we’ll provide a Return Authorization and routing instructions for your shipment.
Unauthorized returns will not be accepted.

Restocking Fees
Approved returns made within the 30-day window are subject to a 20% restocking fee, unless the return is due to a verified defect or an error on our part.

Refunds & Replacements
After inspection of the returned item, Ace Seal, LLC will elect to issue either:

  • A replacement product, or
  • A credit/refund up to the original invoice value.

Refunds are processed within 5–10 business days after return approval.
Our liability is limited to the original purchase price of the product.